password reset == 404 error

Alistair's Avatar


19 Feb, 2013 02:48 PM

How is one supposed to reset your password, if the password reset link that gets sent if you ask for a reset just sends you to a 404 error?

  1. Support Staff 1 Posted by alex on 19 Feb, 2013 02:57 PM

    alex's Avatar

    Odd one Alistair as I just tried the same procedure and got the correct link.

    Hit the 'forgot my password' link on the sign in page, entered my correct email address and received a link by email that lead me directly to the correct page to add a new password.

    Is that the route you took and could you try it again for me please?

  2. 2 Posted by Alistair on 20 Feb, 2013 10:29 AM

    Alistair's Avatar

    Yep, that's what I did. Just tried again, so am waiting for the reset email to appear.

  3. 3 Posted by Alistair on 20 Feb, 2013 10:36 AM

    Alistair's Avatar

    Hmm ... Okay, it all worked this time ... :-/

  4. alex closed this discussion on 08 Apr, 2013 08:54 PM.

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