password reset == 404 error

Alistair's Avatar

Alistair

19 Feb, 2013 02:48 PM

How is one supposed to reset your password, if the password reset link that gets sent if you ask for a reset just sends you to a 404 error?

  1. Support Staff 1 Posted by alex on 19 Feb, 2013 02:57 PM

    alex's Avatar

    Odd one Alistair as I just tried the same procedure and got the correct link.

    Hit the 'forgot my password' link on the sign in page, entered my correct email address and received a link by email that lead me directly to the correct page to add a new password.

    Is that the route you took and could you try it again for me please?

  2. 2 Posted by Alistair on 20 Feb, 2013 10:29 AM

    Alistair's Avatar

    Yep, that's what I did. Just tried again, so am waiting for the reset email to appear.

  3. 3 Posted by Alistair on 20 Feb, 2013 10:36 AM

    Alistair's Avatar

    Hmm ... Okay, it all worked this time ... :-/

  4. alex closed this discussion on 08 Apr, 2013 08:54 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

11 May, 2017 04:20 PM
11 May, 2017 03:48 PM
06 Feb, 2017 06:26 AM
23 Jun, 2016 04:01 AM
23 Jun, 2016 04:01 AM