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Rich M's Avatar

Rich M

24 Nov, 2012 09:13 PM

I get an invalid format message for each pic I choose.
What format is valid?

  1. Support Staff 1 Posted by alex on 24 Nov, 2012 09:17 PM

    alex's Avatar

    Hi Rich,

    Oh, that doesn't sound good.
    The system should behave fine with .jpg files and .png files, up to a size of 4MB and a maximun width of 3500px.

    Can you try resizing the images locally on your computer then try the upload again. If the problem still persists send through an example image through to support[at] for us to run diagnostics.

    Thanks for getting touch


  2. 2 Posted by anouska on 28 Nov, 2012 10:35 PM

    anouska 's Avatar

    Hi, I have the same issue and have resaved my jpeg etc,. can you confirm where I need to send my picture to.



  3. Support Staff 3 Posted by alex on 28 Nov, 2012 10:39 PM

    alex's Avatar

    Hi Anouska,

    If you send the image to support[at] (where the [at] is replaced with @ (we can't post emails here)).

    Many Thanks


  4. 4 Posted by Gair on 30 Nov, 2012 10:48 PM

    Gair's Avatar


    I'm having trouble uploading my profile pic too, once I hit the browse button and try to upload I get a message saying the connection to the server was reset and I'm timed out. Can you help?


    Gair (rollerderbyrose)

  5. Support Staff 5 Posted by alex on 30 Nov, 2012 11:10 PM

    alex's Avatar

    Hi Gair,

    It may be that the image is too large to be processed. Can you send the image to the support desk and we can diagnose further from there. If you send the image to support[at] (where the [at] is replaced with @ that would be great



  6. alex closed this discussion on 30 Nov, 2012 11:58 PM.

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